Shipping Policy

Once you have placed an order for a CNC machine from Blue Elephant CNC,
we will contact you on the next business day by email or phone.
Our goal is to provide you with the best possible service and help you
get the most out of your CNC machine.

Our online sales representatives will review your order and contact you
with the estimated delivery date and shipping details.

Shipping Methods

All CNC machines can be shipped worldwide by sea, air, or international
express logistics services such as DHL, FedEx, and UPS.

You are welcome to request a free shipping quotation by providing your
name, email address, detailed delivery address, product information,
and shipping requirements. Our team will contact you with complete
information, including the most suitable delivery method based on
speed, security, convenience, and freight cost.

Each CNC machine is carefully packaged in a fumigation-free wooden crate
to ensure safe transportation.

CNC machines are usually shipped by sea. Depending on the customer’s
requirements and destination, we can also arrange delivery by air or rail.

Once the CNC machine arrives at the destination port or location,
customers can arrange collection using the bill of lading and shipping
documents provided by us. We can also arrange for a cargo agent to
deliver the machine directly to your door, where available.

Shipping Rates

We reserve the right to adjust the shipping charges if the actual freight
rate is higher than the originally calculated amount due to the dimensional
weight or actual weight of the package.

The customer is responsible for all shipping expenses, customs charges,
import taxes, duties, clearance fees, and other applicable charges
imposed by the destination country or location.

Shipment Tracking

Once the CNC machine has left our facility, the shipment will be assigned
a tracking or delivery number. We will provide the relevant tracking
information and, where available, the carrier’s tracking website so
customers can monitor the shipment.

Damaged Shipments

We carefully select our shipping carriers based on their ability to
provide safe and reliable delivery of your CNC machine at a reasonable
cost. However, damage may occasionally occur during transportation.

If you receive a shipment with visible damage to the packaging or CNC
machine, please notify us within 24 hours of delivery. Customers should
also take photographs or videos of the packaging and damaged areas to
help expedite the inspection and claims process.

For damaged shipments or shipping-related concerns, please contact us:

Email:

info@blueelephantcnc.com

Phone:

(212) 555-123456

Shipping Tips

International shipping rates and delivery schedules may vary depending
on the destination, carrier availability, fuel costs, customs procedures,
seasonal demand, and other international logistics conditions.

We recommend confirming the latest shipping rate, estimated delivery
schedule, and applicable customs requirements with our sales team before
shipment.